Shipments and returns

In most cases orders are  shipped from Bulgaria (EU).

Orders may be subject to import tax, depending on the location from which the order was placed. We advice to check this before order to be placed.

Your pack shipment

Packages are generally dispatched within 1-2 business days after receipt of payment and are shipped via BG Post   Priority mail.  We use Aftership service for delivery update and notifications regarding your shipment.. (There are countries where the consignment cannot be traced.)

Some decks are sent from our suppliers also with tracking number.

 

When you purchase item on backorder we post expected date when item will be in stock. Your order will be shipped the same or next business day.

Shipping fees include handling and packing fees as well as postage costs. Shipping  fees are based on mail weight,  We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them /see table below/.

 Paypal Guarantee: Get the item you ordered or get your money back. 

The amount is refunded after confirmation by the postal company that the product is not delivered.

Returns.

We accept returns 14 days after delivery.

You just must inform us for your intention to return item(s).

The goods must be in the condition in which you received them.

The customer shall pay the costs of returning the goods.

If at the time of purchase you have taken advantage of our offer for free delivery for purchases over 99 EUR, аnd then you decide to return some of the purchases, and the purchase value is less than 99 EUR.  You must pay  shipping cost.

Will be refunded  value of the goods return - Shipping costs.

Boxes are amply sized and your items are well-protected. Prices  are shown in EUR.

Bulgarian Post Priority mail Bulgarian post Logo. / 2 weeks./ .

Shipping charges

 

Approximate shipping times:

Europe 7-14 days

USA 2-3 weeks

Canada 3-4 weeks

Australia 3-4 weeks

South America 4 weeks

We offer free shipping for orders over 99 €.

Orders Over 0.500 kg are shipped with BG Post International parcel service.

We can offer and super fast DHL shipping (2-3 business days) upon request.

 After the completion of the purchase, send us a message or e-mail that you want delivery with DHL. You will receive a request for an additional payment. 

Additional payment for DHL Shipping is non-refundable.

Orders may be subject to import tax, depending on the location from which the order was placed. We advice to check this before order to be placed.

If your shipment is not successfully delivered and is returned back to us (with reason Unclaimed), we will contact you to arrange re-shipment. Please note that  you will be charged the shipping cost required to re-send the package.