Privacy Policy

We know that you care how your information is used and shared. We appreciate your trust that we will use your information carefully and sensibly. This Statement describes our privacy policy with respect to information that we collect through the website from your mobile phone or device as a result of your participation in mobile marketing and in our online store, as described below under "What Information Do We Collect And How Do We Use It?". By visiting our online store  or consenting to participate in our mobile marketing program, you are accepting the practices described in this Privacy Statement.

 

WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

 

The information we gather falls into two categories: (1) personal information you supply, and (2) tracking information collected as you navigate through the Site, on your mobile phone or device.

 

Personally identifiable information

 

We will collect and store personally identifiable information whenever you do the following:

 

Purchase our products. When you purchase products from us through the Site we will collect personally identifiable information about you such as your name, mailing address, e-mail address, telephone number, mobile phone number.  We use this information to process and communicate with you about your order. When you purchase a product through the Site you may also choose whether you want us to send you information about our products, services, special promotions or incentives.

Volunteer information. In order to provide you with a better and more personalized service as well as to keep you updated on our products and services, we may collect other personally identifiable information that you voluntarily provide us such as information about your personal preferences and survey responses.

Create an account. You have the option to create an account with us on the Site. When you create an account, we collect personally identifiable information such as your name, mailing address, telephone number, mobile number, email address and date of birth. We use this information to manage your account and customize and enhance your online shopping experience. For example, when you create an account on the Site, you will be able to create and maintain a Wish List of items that can be shared with your family and friends, use our "express checkout" feature, and view your entire order history. You may also choose whether you want us to send you information about our products, services, special promotions or incentives. You may choose not to create an account or not to provide us with certain information, but then you might not be able to take advantage of many of the features on the Site.

You may request that we provide you with email announcements by signing up on the Site. In order to fulfill your request, we will collect your name, mailing address, mobile number, and/or your email address.

Complete a survey or product review. On occasion, we may request that you complete a survey. Your participation in any survey is completely voluntary. If you complete a survey, we will use the information you provide to help us enhance our stores, the Site, and the products and services we offer. You may also wish to provide us with a review of a product you have purchased. If you provide us with a review, we will use the information to improve the products we offer and we may elect to anonymously post the review to assist other customers with their purchase decisions.

Email To A Friend or Email your Wish List. If you elect to use any "Email To A Friend" or "Email Your Wish List" feature on the Site for informing a friend about the Site or products you are interested in, we will ask for the email address of your friend. We use this information only for the purpose of forwarding the selected item(s) or your Wish List. We do not store this information.

Contact us with a question or concern. If you contact our customer care center, in order to better serve your needs, a representative will ask you to provide certain personal information like your name, and email address.

DEMOGRAPHIC INFORMATION

 

When you provide information for any of the above purposes, you may also be asked to provide demographic information, such as your age or state of residence. We use demographic information to analyze and improve the Site and the products and services we offer, as well as the quality of your on-line visits. We may also use demographic information and/or your purchase history to customize your shopping experience and to help us determine whether you may be interested in a particular product or service.

AGGREGATE INFORMATION

 

When you use the Site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the Site. None of this information identifies you personally; we collect it for aggregate reporting on site activity. For example, we may want to know how long the average user spends on the Site, or which pages or features get the most attention. We use this information to make the Site more useful to our customers.

Web Beacons. We use "Web Beacon" (also known as "clear GIF", "pixel tag", "data tag" or "image tag") technology to collect anonymous, non-personal information about how the Site is used. We use this information to make improvements to our Site and to help us plan for technical improvements. This information will not identify you or any other user of the Site as an individual.

E-Mail. We use clear gifs in our HTML - based emails that tell us whether or not you can accept HTML images and, if you can accept HTML, whether or not you viewed the e-mail. We use this information to help us make e-mails about our products and services more useful and interesting. This process does not leave any information on your computer, nor does it collect information from your computer. We do not sell this information to others, and we only use it to improve our e-mail communications with you.

Cookies. "Cookies" are alphanumeric identifiers in the form of text files that are inserted and stored by your web browser on your computer's hard drive. We may set and access cookies on your computer to track and store preferential information about you. We use cookies to understand how  visitors click to the Site and what pages they view during their visit. Cookies allow us to personalize your shopping experience and speed the check-out process. We do not store any personal or financial information in any cookie at any time.

We also use a session cookie, which is not placed on your hard drive. A session cookie is a piece of identification between your browser and our server that keeps track of the items in your shopping cart and other session information. This cookie will disappear when the session expires or when you close your browser.

 

We may also use third party service providers for research purposes, including helping us to measure and analyze how visitors click to and use the Site. To do this, we may use cookies or web beacons provided by these third parties to track the types of non-personal information described above. Such aggregated information is and non-personally identifiable basis.

 

The "help" function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. However, if you don't accept cookies, you won't be able to take advantage of various features on the Site that are available to other visitors.

 

 

STORING INFORMATION

We do not undertake to maintain any information about you for a duration greater than necessary to provide services to you or as provided by law, rule or regulation. We shall only use it for the purposes for which it was submitted, unless you indicate otherwise. By providing your mobile number for delivery of content, you will be deemed to have given us permission to store your mobile number for the purposes only of delivering such content. Tarot Bulgaria ltd. stores your Data for the period necessary for the purposes.

Period varies according purpose of the collection. Similarly, certain legal obligations stipulate a specific storage period.

If you subscribe to the Newsletter, your email will be stored until you unsubscribe.

When you contact us through the Help center contact forms  by chat or email, your Data will be stored

up to One (1) year from the date of the last contact.

 

Regarding your user account, your invoicing information will be stored for five (5) years starting from the day of purchase.

The remaining Data will be stored for five (5) years starting from the day of your account deactivation.

 

When you ask for, your user account will be deactivated and erased at the end of the aforementioned durations starting from your deactivation request.

 

Beyond the aforementioned durations, your Data will be anonymised in order to be stored for statistic proposes.

 

DO WE SHARE THE INFORMATION WE RECEIVE?

Although the information we collect about you is important to us, we are not renting or selling that information to others. We may share the information covered by this Privacy Statement with our, agents, and representatives so that they may offer you products or services that may be of interest. We may  use this information in connection with electronic communications to you, including, without limitation, email, text messaging, SMS, and other  content delivery, and off-line offerings or campaigns.

 

If you do not want to receive promotional information from us, see the instructions below under "How Do I Opt Out Or Change My Information?"

 

 

We may share your information with third parties in the following circumstances:

Service Providers: We may employ third party service providers to perform functions on our behalf. They have access to personal information needed to perform their functions, but may not use it for other purposes.

 

Legal Obligations: From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful.

 

We may release personal information to comply with the law or any rule, regulation, government or court order; However, this does not include selling, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Statement.

 

Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Statement (unless, of course, the customer consents otherwise). Also, in the unlikely event that we, any of its affiliated companies, or substantially all of its or their assets are acquired, customer information will be one of the transferred assets.

 

With Your Consent: Other than as set out above, you will receive notice and choice as to when your personal information might be shared with unrelated third parties.

HOW SECURE IS THE INFORMATION THAT WE COLLECT?

 

We believes in providing a safe and secure shopping experience for all of our customers. We want you to feel comfortable that personal information such as your name, address and email will be kept safe throughout your entire shopping experience at the Site.

The Site accepts orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; despite all these precautions, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

We use reasonable security measures and take reasonable system, process and administrative precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. We cannot ensure or warrant the security of any information you transmit to us via e-mail, online, in the store, or over your mobile phone or device. You transmit such information at your own risk. We cannot be held liable for any failure to comply with privacy settings and security measures implemented on our Website.

 

HOW DO I OPT OUT OR CHANGE MY INFORMATION?

 

You can change your preferences or access and update information in your account profile at the Site available at My Account any time by logging in with your email address and password. Once you have logged in, you can update your name, email, password, and/or change your address and preference to receive marketing information.

 

We recognize that you may not want to receive offers or other information from us.

 At any time, you may request to discontinue receiving offers or other promotional information from us Please be sure to let us know specifically which information you no longer wish to receive. In the case of email communications, you may also follow the instructions included in each email in order to discontinue receiving promotional emails from us. Due to production, mailing and system timelines, it may take some time to process your request.

 

Please note that, even if you request not to receive emails from we, you may still receive emails sent by a friend using "Email To A Friend" or "Email Your Wish List". In addition, we may still use your information to communicate with you for other purposes, such as your orders and purchases, for customer care, or regarding contests or sweepstakes you may have entered.

 

THIRD PARTY LINKS

Managing communications between you  and us:

Online Communications between you and Tarot Bulgaria ltd. are conducted with the chat software published by Zopim – https://www.zopim.com/

 

We use Aftership service for useful tracking of your purchases at one place. https://www.aftership.com/about-us

 

We use Yotpo to share your experience  with other our customers. https://www.yotpo.com/

Our emailing campaigns are run through  Mailjet https://www.mailjet.com/

Data collected on Tarotbg.eu are hosted by Superhosting  ltd. (Bulgaria , EU) https://www.superhosting.bg/

As we use Third parties to offer best shopping experience (Paypal,Zopim,Yotpo, Aftership and Mailjet), as such your Data may be transferred outside of the European Union.

Registering at Tarotbg.eu you agree that your Data can be shared with this companies.

Managing payment:

Tarot Bulgaria ltd. offer  PayPal as payment method.

Payments are handled by  PayPal.

Tarot Bulgaria ltd. does not have any access to your credentials and credit card number.

 

The Site may also contain links to other third party sites that are not under our control. These sites may have their own policies or not policies at all, regarding privacy. You should seek and review these policies before providing information to these sites.  As such, we cannot under any circumstances be held liable for the way in which your Data is stored or used.